Transform your Customer Experience with Salesforce Service Cloud

Turn every interaction into an opportunity to build loyalty and fuel growth with Service Cloud. Delight your customers, empower your agents, and transform service for business growth.

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Key Features of Salesforce Service Cloud

Empower Agents and Delight Customers to Boost Customer Service

Unified Customer Profile

Know your customers like never before with a single view of all interactions.

Omnichannel Routing

Meet customers where they are available for seamless service across channels.

Automated Workflows

Free your agents to shine and let Service Cloud handle complex workflows.

Community Management

Empower your customers and foster a thriving community to spread help.

Customer Satisfaction Tracking

Turn feedback into priorities to measure sentiment and refine your service.

Einstein AI for Sentiment Analysis

Leverage the power of AI to uncover emotions to offer empathetic service.

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Service Cloud Products

Power up the Customer Experience with different Service Cloud Products

Customer Service AI

Leverage the power of AI to offer smart, intelligent, and personalised service for better output.

Data-Driven Service

Empower data to guide service executive throughout the customer service cycle and optimise strategies.

Field Service

Empower your mobile workforce to streamline field operations and delight on-site customers.

Self-Service

Offer self-service tools to your customers so that they can find solutions on their own terms.

Contact Center

Unify your interactions to deliver seamless service across all communication channels.

Digital Engagement

Engage customers from everywhere to connect and build relationships in the digital age.

Visual Remote Assistant

View the customer issue in real-time to empower agents with live visuals for faster issue resolutions.

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Benefits of Salesforce Sales Cloud

Boost efficiency, automate operations, and deliver more with Service Cloud

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Effortless Customer Interactions

Offer omnichannel experience and provide self-service platform to empower customers with solutions.

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Faster Issue Resolution

Streamline your services with automated workflows using information available in knowledge base.

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Happier Agents, Happier Customers

Improve agent productivity while tracking customer satisfaction for enhanced experience.

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Data-Driven Decisions for Better Service

Supercharge your service performance with valuable insights through comprehensive CRM features.

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Future-Proof Your Customer Experience with a Service Cloud Implementation

Contact CRMForce+ to implement a solution that perfectly aligns with your business and unlock the full potential of Salesforce.

How CRMForce + can help you?

Fuel your business with Service Cloud - your Gateway to unlock Growth

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Tailored Approach

We'll work closely with you to understand your requirements and configure Service Cloud to align with your business uniqueness.

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End-to-End Support

We will monitor your performance and provide data-driven recommendations for process optimization to ensure best-in-class support.

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Clear Communication & Transparency

We will keep you informed about progress with a dedicated point of contact and ask questions and feedback from you.

Customer Stories

Real Results, Real Customers: How Service Cloud Transformed Businesses

See how businesses like yours leveraged Service Cloud to achieve remarkable results.

Air India Takes Flight with Salesforce: A 360° View for World-Class Customer Service

Air India, aiming for 30% market share, tackled data silos hindering customer service. Salesforce Data Cloud unified customer data, giving agents a 360° view. Einstein 1 Service then routed cases and offered AI-powered recommendations, boosting efficiency. This partnership empowers Air India to deliver world-class service and personalize experiences.

  • Improved customer service by 30%
  • Enabled automation by 40%
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Mascoma Bank Unifies Data, Boosts Efficiency with Salesforce Service Cloud

Salesforce Data Cloud unified data from 66 systems, giving a 360° customer view. Financial Services Cloud and CRM Analytics personalized interactions and boosted upselling. Automated workflows streamlined processes, and Service Cloud Voice improved phone support. Mascoma Bank now offers proactive service, faster loan processing, and data-driven marketing.

  • Reduced call center hold times by 98%
  • Increased operational efficiency by 40%
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Algo Speeds Up Service Cloud with AI and Cuts Resolution Times by 80%

The rapid growth led to an influx of technical cases, overwhelming Algo's service agents. The Service Cloud implementation promotes the usage of AI-powered features to streamline workflows and empower agents. New agents were onboarded quickly with 90% AI support accuracy, allowing them to handle complex inquiries.

  • Reduced resolution times by 80%
  • Improved agent response speed by 67%
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Iron Mountain Speeds Up Service with Service Cloud AI

Manual processes and scattered information hampered Iron Mountain's customer support. The implementation enables them to access generative AI based automated replies with knowledge base links. Einstein Work summaries and predictive Article predictive further boosted agent productivity. They have achieved faster case resolution, and a reduced backlog of inquiries.

  • Increased the cases closing by 80%
  • Chat abandoned rate decreased by 80%
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George Mason Streamlines Student Support with Service Cloud

Disconnected services and a lack of student data hindered personalized support at George Mason University. Service Cloud implementation created a central hub for student services, providing a unified view of each student's needs. Real-time data allowed staff to address issues and offer support. It increased student satisfaction and improved recruitment efforts with targeted outreach.

  • High school applications have increased by 9%
  • Student cases are now resolved on the spot by 90%
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Turtle Bay Resort Tailors Guest Experiences with the Service Cloud

Limited data made it difficult for Turtle Bay Resort to personalize guest experiences and recommend ideal activities. The implementation led them to access Service Cloud, Data Cloud, and Einstein 1 features with a 360-degree view of guests. Einstein 1 Marketing sent personalized email campaigns, while a custom AI model identified guest preferences.

  • Increases booking conversions by 20%
  • Repeat bookings are increased by 15%
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Pricing

Contact us for tailored pricing options
that suit your needs perfectly

Contact Us

Get in touch with our team
to discuss your CRM needs

T: +1 213 438 9925E: info@crmforceplus.com
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